Manage My Subscription
Need to make a change? Find out how to manage your subscription, from updating your details to changing your delivery or making other adjustments to your plan.
How do I cancel my subscription?
If you’d prefer to cancel, you can do so by calling our friendly Customer Services team on 020 3962 0370. Our team are available between 8am-5pm Monday to Thursday and 8am-4pm on Fridays. You can also drop us an email on [email protected] at
Can I switch my supplement flavour?
You can swap your marine liquid collagen supplement flavour online via your account. Choose from Lemon, Raspberry or Mango & Pineapple. Log in here: https://www.absolutecollagen.com/account/login or create an account if you don't already have one! 💛
I can't log into my account.
You can access your account any time by visiting https://www.absolutecollagen.com/account/login. If you're having trouble logging in, try using the email address you used when setting up your subscription. You can also re-set your password from here
How do I access my account?
You can access your account any time by visiting https://www.absolutecollagen.com/account/login. You can log in here and also create an account if you haven't done so already!. You can manage all areas of your account including delivery dates, switch
Why does my payment date change each month?
Unfortunately, we aren’t able to offer fixed payment dates as our subscriptions are offered on rolling subscription frequencies. We aren't able to process any orders over the weekend, so if your chosen delivery date does fall on a weekend it’ll be br
I want to skip my next order.
If you would like to skip your next order follow these simple steps:. Log into your account here https://www.absolutecollagen.com/account/login. Click on Manage Subscriptions. Click on the product that you would like to manage. Press the skip button.
How do I switch to the Marine Collagen Powder?
If you’re looking to switch from liquid to powder, you can do this by logging into your account Here and clicking on the switch product and make the switch. Be sure to save your changes so that your choices are reflected in your next delivery💛
I want to pause my subscription.
Need to take a little break from your subscription? No problem! You can easily pause your order by following these simple steps:. Log in to your account here. Click ‘Manage Subscriptions’. Select the product you’d like to pause. Choose the date you’d
I want to change my product.
Fancy switching things up? You can easily swap your current subscription product for something new in just a few simple steps!. Log in to your account here. Click ‘Manage Subscriptions’. Find the product you’d like to switch and click ‘Swap to a Diff
I need to change my delivery date.
You can easily switch up your delivery date to suit your schedule! Just follow these simple steps:. Log in to your account here. Click ‘Manage Subscriptions’. Select the product you’d like to rearrange. Choose your preferred dispatch date for your ne
How do I unsubscribe from emails?
If you’d prefer not to hear from us, you can unsubscribe from our emails or opt out of our text messages at any time by simply clicking the ‘Unsubscribe’ link in the footer of our messages💛
How do I update my address?
You can easily make changes to your subscription by following these simple steps:. Log in to your account here. Click ‘Manage Subscriptions’. Click ‘Edit address’ in the top-right corner of the product you’d like to update. Update your address and cl