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My order is showing delivered but I haven't received it, what can I do?Updated an hour ago

Sorry to hear this! Please could you check the following first:

  • whether a neighbour, concierge, or someone at home accepted it
  • whether Royal Mail left it in a safe place
  • that the delivery address is correct
  • whether Royal Mail can provide any extra delivery details

If you're still not able to locate your order, please contact our Customer Service team via email [email protected]💛

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