My order is showing delivered but I haven't received it, what can I do?Updated an hour ago
Sorry to hear this! Please could you check the following first:
- whether a neighbour, concierge, or someone at home accepted it
- whether Royal Mail left it in a safe place
- that the delivery address is correct
- whether Royal Mail can provide any extra delivery details
If you're still not able to locate your order, please contact our Customer Service team via email [email protected]đ